About the Role
As a Customer Service Representative, you'll be a key point of contact for our clients, providing outstanding service and support throughout their insurance experience. You'll assist with policy servicing, answer questions, process account changes, and help ensure every client receives the exceptional care they deserve.
What You'll Do--
Provide friendly and professional service by phone, email, and in person.
Assist clients with policy questions, account updates, and coverage changes.
Process policy changes, renewals, and other service requests.
Maintain accurate client records and documentation.
Resolve client concerns while building strong, long-term relationships.
Support the agency team with day-to-day customer service operations.
Requirements
Excellent communication and customer service skills.
Positive attitude with a passion for helping people.
Strong attention to detail and organizational skills.
Ability to multitask and work efficiently in a fast-paced environment.
Professional, dependable, and team-oriented.
Comfortable using computers and learning new software.
Previous customer service experience preferred.
Insurance experience or licensing is a plus but not required.
About the Company
We are a growing insurance agency committed to providing exceptional service and building lasting relationships with our clients. Our team believes in creating a positive experience through professionalism, responsiveness, and personalized support. We're looking for someone who enjoys helping others and wants to grow with a team that values collaboration and customer care.